Frequently Asked Questions

Yes! Shipping is completely free on all products, on every order — there's no minimum order value required.

Yes — choose prepaid payment (UPI, Card, or Net Banking) at checkout and you'll automatically get a flat ₹100 off your order.

We offer Partial COD — you pay a small advance online to confirm the order, and the remaining balance in cash when it's delivered. This helps us keep fulfillment reliable while still giving you the flexibility of paying on delivery.

Orders are dispatched within 1–2 business days. Delivery typically takes 4–7 business days for most locations in India. Remote areas may take 7–10 business days. You'll receive a tracking link via SMS/email once your order is shipped.

Absolutely! We welcome bulk orders for gifting, corporate events, restaurants, and retailers. Contact us via email or WhatsApp with your requirements and quantity, and we'll provide a custom quote within 24 hours.

Wash your new iron cookware with warm water and a soft brush. Dry it completely on a low flame. Apply a thin layer of oil (groundnut or coconut works best) all over and heat on medium flame for 5–10 minutes until it lightly smokes. Let it cool, wipe off excess oil. Repeat 2–3 times before first use.

Wash by hand with mild soap and warm water — never soak or put in a dishwasher. Dry immediately and store in a dry place. Once a month, rub food-grade mineral oil or coconut oil into the wood to keep it conditioned and prevent cracking.

Before first use, grind raw rice or coarse salt for a few minutes to remove stone dust. Rinse well and air dry. Clean with water and a stiff brush — avoid soap as stone is naturally porous. Never put it in a dishwasher.

No — we do not accept returns or issue refunds for any reason, including change of mind. We only offer a like-for-like exchange, and only if the product arrives physically damaged.

Contact us within 48 hours of delivery with: (1) your order ID, (2) a mandatory unboxing video showing the damage, and (3) photos of the damaged item and packaging. WhatsApp is the fastest channel. We'll process your exchange within 2–3 business days.

Yes, it's mandatory with no exceptions. It protects both you and us by confirming the product arrived damaged rather than being damaged afterward. Please record continuously from an unopened package.

Unfortunately we cannot process exchange requests raised after the 48-hour window from delivery. We recommend checking your order as soon as it arrives.